After the holidays passed, I decided to treat myself with a gift. I had a cool hundy burning a hole in my pocket and a dire need for a gadget to stream Netflix in my new pad. I had previously used a Wii to stream Netflix. It worked pretty good. But I wanted to stream in HD, something the Wii couldn’t do. Plus, a new Wii would cost $199 and I didn’t want to spend more than $100. After some research, I set my sights on a Roku XD. Amazon was out of stock but roku.com had it on sale for $69. The deal was done; the Roku XD was ordered. I was happy.
The following Monday afternoon, I received an email stating that “my product had shipped via USPS” and that it would take “3-7 business days” to arrive. They provided me with a tracking number which I immediately tracked on usps.com. Unfortunately, they said there was no record of the item but “event information may not be available if your item was mailed recently.” Well, that’s cool. Roku.com echoed the same info by stating “Please note: although your order has been shipped, USPS may not show any information on your order for up to 24 hours.” OK, I’ll check tomorrow. Geez, can’t a guy be excited about his Christmas present?
The next afternoon, I tracked my present again and got the same response from usps.com, “there is no record of this item.” Ummm. I decided to call Roku. Their phone system was a labyrinth of options that lead me to an announcement that they had online chat support. I quickly hung up and jumped online with their chat support staff. After a brief summation of my problem, the support dude responded, “Yep, the post office doesn’t have record of that tracking number. I’ll escalate this issue and you should hear back from us in 24 hours.” Uh, all right. I’ll wait another day, buddy. Aargh.